FAQ

The cost of admission is $25 per person, with a minimum of 3 paid admissions per booking. This includes 90 minutes of gameplay and access to the full facility.

A minimum group of 3 people is needed to play at Activate. Games are played in groups of 3-5, but if you have 6 or more people, no problem! You can split into smaller groups and switch players at any time once in the gaming area.
At this time, we do not offer a program that would match groups of less than 3 with other players.

The games at Activate have been designed for adults, and therefore will be physically and mentally challenging for anybody under the age of 10. Activate requires a paid adult to be in the games at all times with children 10 years old and younger (this rule does not apply to school groups). For children between the ages of 11-13, an adult must be present at the facility throughout the entire gaming experience.
Please note, the paid adult counts towards your team of 3-5. If your group exceeds the size limit, you will be asked to split into smaller groups and an additional adult will be required in each grouping.

Booking is available both online and over the phone. To see a list of all available openings, click here. A deposit of $5 per person is required to book.

The Activate Experience includes 90 minutes of gameplay. Please plan on being in the facility for at least 1 hour and 45 minutes to accommodate payment, sign-in, etc.

Nope! You do not need to book a specific room. Your admission gives you access to our full facility. Feel free to spend your 90 minutes in as many or as few rooms as you would like.

A credit card is required to place the deposit for your booking: MasterCard, Visa, Visa Debit or American Express are accepted. You may pay with debit, credit card, or cash on the day of the event.

A deposit of $5 per person is required to book for your team. The remaining balance must be paid in full on the day of the event. This does not apply to private bookings.

Yes, the deposit is refundable if the booking is cancelled more than 48 hours in advance. This does not apply to private bookings. In the case of extreme weather, where Environment Canada has issued a weather warning that recommends against travel, a booking can be cancelled, and the deposit will be kept on file to be used at a later date.

As our name indicates, Activate is an active experience. We suggest wearing clothes that you comfortable running, jumping, crawling, and climbing in. Clean and dry flat-footed shoes are required (running shoes recommended). People wearing heels, open toed shoes, or sandals will NOT be allowed to participate.

No, none of our games are intended to be scary!
Please note, younger children may find the use of adrenaline props, music, and lights to be frightening.

There is plenty of free parking in our plaza!

Walk ins are welcome; however, it is strongly recommended that you book an appointment ahead of time as we cannot guarantee we will have an opening available if you just drop in.

Please arrive 10-15 minutes before your appointment time.

Activate is available to accommodate up to 20 people per time slot, however, the games must be played in teams of 3-5 players. Once you are in the gaming area, you are welcome to rearrange your teams at any point!

Yes, you can play with two players. Please note, you will be required to pay for the minimum amount of admissions (3).

Activate is a great activity for birthday parties, however at this time we do not offer a birthday party package. If you are looking for somewhere to eat after playing at Activate, our staff would be happy to recommend nearby restaurants that may meet your birthday party needs.

As an active gaming experience, Activate requires players to run, jump, climb, crawl and throw in many of our game rooms. In order to create a more engaging experience for our guests, we have added some props meant to create a feeling of adrenaline and excitement, such as flashing lights, loud music, and fog.
While all players are welcome to play at Activate, we ask that those with pre-existing health conditions use caution, and check with your medical professional before attending when necessary.
We are more than happy to walk you through our facility at anytime during our store hours before you book to find out if you are able to play at Activate.
Please be advised most games at Activate involve differentiating colours of the same family and vibrancy.