FAQs

In line with provincial legislation, customers will be required to provide proof of full immunization by showing their vaccine card, vaccine receipt, or by having their vaccine QR code scanned. Other forms of proof may also be accepted for out of province customers. To be considered fully immunized, a person must wait 14 days after their second immunization. ID is required to compare against vaccination record.

Children ages 11 and under who are not eligible to be vaccinated will be able to play at Activate with a paid, fully immunized adult. Proof of full immunization is required for anyone ages 12 and up.

Activate is committed to creating a safe environment for all.

Wristbands will be thoroughly disinfected before being used again. Cleaning will be happening regularly throughout the day.

Provincial mask mandates are being upheld by our locations. Masks are required to be worn, unless participating in physical activity inside our games rooms. Masks must be worn in all other areas.

In line with provincial legislation, customers will be required to provide proof of full immunization by showing their vaccine card, vaccine receipt, or by having their vaccine QR code scanned. Other forms of proof may also be accepted for out of province customers. To be considered fully immunized, a person must wait 14 days after their second immunization. ID is required to compare against vaccination record.

Children ages 11 and under who are not eligible to be vaccinated will be able to play at Activate with a paid, fully immunized adult. Proof of full immunization is required for anyone ages 12 and up.

There is hand sanitizer located throughout the facility, please make sure to sanitize your hands frequently while at Activate.

Activate reserves the right to ask COVID prescreening questions to ensure all are safe during their experience in our facility. Contact tracing details will be obtained for each group and possibly each participate, depending on provincial regulations.

If groups are not following the measures outlined, they will be asked to leave the facility without refund of their time.

Please read our FAQs and your booking confirmation email in full before arriving. Many changes have been made to ensure the best Activate experience.

Provincial mask mandates are being upheld by our locations. Masks are required to be worn, unless participating in physical activity inside our games rooms. Masks must be worn in all other areas.

We ask that all players avoid touching surfaces unnecessarily. Please maintain a safe distance from other players (6ft. minimum). Do not come to Activate if you or anyone in your group is experiencing cold or flu-like symptoms, are quarantining/isolating under current travel restrictions, have tested positive or has been in contact with anyone who has tested positive for COVID-19 within 14 days.

We ask that you wait until your entire team has arrived before entering Activate to check in. Groups that arrive less than 15 minutes before their start time may not receive all 75 minutes of gameplay.

Please be kind to our staff! We want to ensure everyone is enjoying the safest experience possible.

The cost of admission is $25 per person, with a minimum of 3 paid admissions per booking*. This includes 75 minutes of gameplay and access to the full facility.

*As a bubble-friendly option, we have temporarily suspended the minimum of 3 paid admissions for groups of two. This is subject to change.

A minimum group of 3 people is needed to play at Activate.

Games are played in groups of 3-5. When you book, please ensure to read the booking information to ensure you are correctly booking for the number of players you are expecting on the day of your event.

Groups of 2 are allowed to play at Activate, however a minimum of 3 paid admissions per booking is required*. Games are designed for a minimum of 3 people, so expect this experience to be more challenging.

*As a bubble-friendly option, we have temporarily suspended the minimum of 3 paid admissions for groups of two. This is subject to change.

The games at Activate have been designed for adults, and therefore will be physically and mentally challenging for anybody under the age of 10. Activate requires a paid adult to be in the game rooms at all times with children 11 years old and younger (this rule does not apply to school groups) and is counted as part of the 5 players allowed per group. For children between the ages of 12 - 13, an adult must be present at the facility throughout the entire gaming experience. Provincial restrictions may prevent more than one parent from waiting in the lobby. Please contact the facility nearest you for up to date capacity limits.

**Please note: As of January 2020, waivers must be signed by a parent for any player under the age of 18.

Booking is available in person, online, and over the phone. To see a list of all available openings, please visit the location page nearest to you. A deposit is required to finalize your booking.

Please ensure to book for the amount of people coming to play on the day of your experience!

A deposit of $5 per player is required to book. You deposit can be used towards your admission in full, split between all players, or refunded on the day of your booking. The deposit is simply to reserve your spot.

If your booking numbers have changed, please call or email our facility. If more than 2 booked players do not attend, part of your deposit will be forfeited.

The Activate experience includes 75 minutes of gameplay. Please plan on being in the facility for at least 1 hour and 30 minutes to accommodate payment, sign-in, etc. At this time, adding additional time will be based on availability and is not a guarantee.

Nope! You do not need to book a specific room. Your admission gives you access to our full facility. Feel free to spend your 75 minutes in as many or as few rooms as you would like.

A credit card is required to place the deposit for your booking: MasterCard, Visa, or Visa Debit are accepted. You may pay with a debit, credit card, cash, or gift card on the day of booking.

If the number of people you book to play has changed, please call or email our facility to update your booking. If more than 2 booked players do not attend, part of your deposit will be forfeited.

To ensure that players do not come to Activate when they are not feeling well, we have temporarily suspended our cancellation policy. If you cancel more than 24 hours before your booking, your deposit will be fully refunded. If you cancel within 24 hours of your booking, your deposit will be kept on file to use at a later date. If you do not reach out before the start of your booking, your deposit will be forfeited. Please reach out to us if the number of people you have booked for has changed as failing to do so could result in a loss of part of your deposit.

As our name indicates, Activate is an active experience. We suggest wearing clothes that you are comfortable running, jumping, crawling, and climbing in. Clean, dry, flat-footed, closed-toe shoes are required (running shoes recommended). We also recommend wearing long pants as some rooms require crawling. **Players wearing heels, open-toe shoes, or sandals will NOT be allowed to participate.

No, none of our games are intended to be scary!

Please note, younger children may find the use of adrenaline props, music, and lights to be frightening.

There is plenty of free parking in front of our locations!

Walk-ins are welcome, however, there is no guarantee we will have availability. Please check online on our booking site first. If the facility is full, the website is updated in real time with cancellations, so check back often

Due to provincial restrictions, all groups must have a booking with contact information. Bookings can be made up to the last minute. It is strongly advised that you book ahead of time, as we cannot guarantee we will have space to accomodate groups that want to play last minute.

Please arrive 15 minutes before the start of your booking to allow time to process payment, create a profile, and ensure you have your full 75 minutes of gameplay once your booking starts. Due to capacity limitations, we may not be able to check in groups until all players have arrived.

We cannot guarantee groups that arrive less than 15 minutes before their booking time will receive all 75 minutes of gameplay.

You can book for more than 5 people but when you arrive, you will be split into teams of 3-5 players. Please ensure to properly read information on our booking page to ensure you are booking for the correct number of players.

Due to provincial restrictions, facilities may be limited to how many players can start at the same time. Please call the facility nearest you for up to date information.

Yes, groups less than 3 are allowed to play at Activate, however a minimum of 3 paid admissions per booking is required*. Games are designed for a minimum of 3 people, so expect this experience to be more challenging.

*As a bubble-friendly option, we have temporarily suspended the minimum of 3 paid admissions for groups of two. This is subject to change.

Have an unforgettable birthday party at Activate! At this time, we do not offer a birthday party package other than the 75 minute Activate experience.

Please keep in mind that a paid adult is required to go into the rooms with all kids 11 years old and younger and are counted towards the maximum of 5 players per team. Children ages 12-13 years old must have an adult in the facility at all times. Activate does not allow any outside food or drinks in the facility (with the exception of water bottles in the lobby).

As an active gaming experience, Activate requires players to run, jump, climb, crawl and throw in many of our game rooms. In order to create a more engaging experience for our guests, we have added some props meant to induce a feeling of adrenaline and excitement, such as flashing lights, loud music, and fog.

While all players are welcome to play at Activate, we ask that those with pre-existing health conditions, or concerns use caution, and check with your medical professional before attending, when necessary.

We are more than happy to walk you through our facility at anytime during our facility hours before you book to find out if you are comfortable playing at Activate.

Please be advised, most games at Activate involve differentiating colours of the same family and vibrancy.

Unfortunately, we do not have a system in place to pair single players with additional team members.